If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. Difficulty in processing your payment information.
Occasionally, orders or parts of an order are cancelled by our system for various reasons.
Please note that you do not have a cancellation right with regards to customised products. We recommend that returned goods be sent via insured, traceable delivery for your protection.
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For more information on how to return goods to us please refer to the Return Policy section of the site. If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer. excluding weekends and bank holidays) beginning with the day after you received your goods.Ĭontact us by email at the returns instructions as laid out in the Returns and exchanges section of this site. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. This section details your statutory rights of cancellation. For details on your 14 day right of return, please see the Returns Policy section of the website.
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